Just a few minutes ago, I called Citibank and talked to a customer service officer. While my memory is still fresh, let me recap our conversation. It went something like this:
Me: I've not viewed my e-statement for a long time because I've forgotten both my username and password.
Officer: We will get an officer to call you and then give you the ATM pin.
Me: You mean you will mail the ATM pin to me?
Officer: Yes.
Me: What if the mail gets lost in the way? Is there another way?
Officer: No. We will mail the ATM pin to you and you need to register at the ATM in Citibank.
Me: Ok. In that case, can you tell me what's my current outstanding balance?
Officer: Sorry, I can't. All the officers are using the system.
Me: You mean there's not enough terminals for all your officers?
Officer: Yes, I just have my phone,
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