Cab passengers’ right to complain

Cab passengers’ right to complain

Fare ride ... Passengers Nuraisyah Abd Latib and Norisma Ismail sit in a cab driven by Mohamad Najib Zubri that displays a "metered taxi" sticker.

KUALA LUMPUR (Jan 18, 2009) : Minister in the Prime Minister’s Department Datuk Seri Mohd Nazri Aziz urged consumers not to be apathetic and exercise their rights to complain against errant taxi drivers "as only with their cooperation and that of the enforcement agencies can the taxi service be improved"

"We want the consumers to know their rights and quit the apathetic or lazy habit to complain," he said during the launching of the the public transport consumer rights awareness campaign here.

Mohd Nazri said flyers listing the consumers’ rights will be distributed to raise their awareness.

He said consumers may complain to the Commercial Vehicle Licensing Board via hotline (1-800-88-9600), sms (15888), email (aduan@lpkp.gov.my ), website (www.lpkp.gov.my ) or the Community Development and Consumer Affairs Ministry.

I did once sms to 39900 when a commercial lorry was being driven recklessly somewhere in Melaka. A few days later, I received a call from LPKP informing me that the registration number of the lorry was not found in the system. In short, it was an unregistered vehicle (probably with a false license plate) or what they called a 'lori hantu', my friend said.