Saturday, November 7, 2009

Maxis Centre @ Low Yat needs to improve service






Last Saturday morning was a 'free-and-easy' day. The weather was cool. So, I decided to walk to Maxis Low Yat Plaza to register a supplementary line.

When I arrived at the Maxis Centre, there were three workers stationed behind the counters - one was busy attending to a customer at a counter while one was standing, idling and talking to another one who sitting down at the counter. Standing right in front of the two, they did not even bother to ask me a simple question, 'How can I help you?' So, yes. I had to open my mouth to tell the one sitting down that I wanted to register a supplementary line. She asked me to wait. Great. There were only two customers (me included) at that time.

I waited. Then, entered this bespectacled guy. The girl who told me to wait told this guy what I wanted. Without any delay, he attended to me. Overall, his service was OK but the two who were oblivious to my presence surely spoilt my mood.

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